EU Help Center

We would be happy to help you make any necessary changes to your order, including updates to your delivery address. Please provide the following details as soon as possible to ensure the quickest resolution: What we need:<ul><li dir="ltr" style="text-decoration:none;">Order Details:&#xA0;Your order number, full name, and the email address used for the purchase.</li><li dir="ltr" style="text-decoration:none;">Change Request:&#xA0;Include as much information as possible about the changes you&#x2019;re requesting, such as the new delivery address (please use the Latin alphabet for address changes). </li></ul>What happens next:<ul><li dir="ltr" style="text-decoration:none;">If your order&#xA0;hasn&#x2019;t been shipped yet, we&#x2019;ll do our best to apply the changes or cancel the order. You will receive an email confirmation with the updates. If you don&#x2019;t see the confirmation, please contact us for manual confirmation.</li><li dir="ltr" style="text-decoration:none;">If your order has already&#xA0;been packed and shipped, unfortunately, we may not be able to make any changes or cancellations. However, if the delivery fails, the package will be returned to us, and we can send it to the correct address free of charge.</li></ul> If this causes an issue, don&#x2019;t hesitate to let us know &#x2014; we&#x2019;ll work on a solution for you.can i change the size , can i change the address , shipping address , update address&#xA0;

If you need to make changes to your order, please contact us as soon as possible....

How Can I Change or Cancel My Order After Placing It?

Orders

Where is my order / shipping confirmation?

What should I do if I received the wrong item?

Why does my order show as canceled when I didn't request it?

When will I receive my order if I order today?

What should I do if the item is missing from my order?

What should I do if I receive a damaged product?

Where can I track my order?

Do I Need an Account to Order?

How long will shipping take to my country?

Do I have to pay Customs Fees?

What should I do if my delivery attempt failed?

How can I ensure my parcel is sent to an alternate address in the event of a non-delivery?

I don't know where my package is. What should I do?

My order is not showing any tracking updates for days. What should I do?

Can you help me get my order before a specific date?

Import Fee Information for Turkish orders

What should I do if my order hasn’t arrived on time?

What if my order says it’s delivered, but I haven’t received it?

Shipping

What material is your Jewelry made of?

When Will Vacier Restock Sold Out Items?

Do you offer custom packaging, gift boxes or gift cards?

How can I clean and take care of my Jewelry?

Can you customize or engrave my Jewelry?

Are your products Waterproof? Can they tarnish or break?

What color of the Jewelry is available?

I just had an issue with my product. Can I get it replaced?

Is it possible to make my own set of products?

Can I remove the dangling part/tag/extension chain from your chain bracelets?

Do pendants have "Vacier" on both sides?

Where can I find the detailed product description?

What is your Wallet made of?

General

What Are the Sizes of Vacier Cuffs and Rings?

How do I adjust my Vacier Jewelry?

How do I adjust my Vacier Ring?

How to adjust my Vacier Cuff?

How do I put on & adjust my Vacier Chain Bracelet?

How Do I Choose the Right Size for a Vacier Chain Bracelet?

What's the size of your Necklaces?

What is the Thickness/ Width of Vacier Jewelry?

What's the difference between the Unisize set and Minimal Unisize Set?

Can I create a couple’s set with Vacier rings?

Unisex Collection

What is the difference between Vacier’s Men’s and Women’s bracelet/necklace sizes?

What distinguishes Vacier’s Men’s and Women’s Square Chain designs?

Will Vacier release a white or rose gold Women's collection?

Are any pieces from the Women’s collection made of Silver 925?

What makes the Women’s collection unique if other Vacier products are unisex?

Are Vacier hoops/earrings sturdy enough to be kept in a purse?

How can I style Linear earrings for formal occasions?

Are Vacier hoops heavy?

Do Vacier earrings come with a pouch or box?

Is there a warranty for lost earrings?

Can Vacier’s Linear or Fluid Rings be worn by men?

Are Vacier Women's rings suitable for formal or casual occasions?

Where is the Vacier logo engraved on Women’s Rings, Cuffs, and Hoops?

Do Vacier Women’s Rings, Cuffs, and Hoops have a polished or brushed finish?

Are there sets available in the Women’s collection?

Can I mix items from the Women’s collection with the Men’s collection?

What Are the Sizes of Women's Rings?

What Are the Sizes of Women's Cuffs?

Women's Collection

Products and Sizes

What is your Return policy and how can I return my items?

What is your Exchange policy and how can I exchange my items?

How can I track my return and refund?

Returns, Refunds, and Exchanges

What payment options are available, and are they safe?

Do you offer Payment on Delivery?

Payments

Do you have a physical store? Where are you located?

Is your jewelry only for men?

Where do I enter my code to get the fourth item for free?

How to Get a Discount and What to Do If You Don’t Receive Your Code

What should I do if I emailed/messaged you several times, but still did not receive a response?

Other

How Can I Change or Cancel My Order After Placing It?Updated 9 months ago