EU Help Center

If a delivery attempt fails, the local shipping carrier may leave a notice in your mailbox or hold the parcel at the post office before returning it to us. If you see via the tracking link that your order has been returned, please contact us at support@vacier.com so we can assist you with reshipping your order.If your parcel was returned and you want it sent to an alternate address to avoid further delivery issues, we suggest providing the address of a family member, a friend, or another secure location you trust. This helps ensure successful delivery. To expedite the process, please include the following details when providing the new address:<ul><li dir="ltr" style="text-decoration:none;">Full Name</li><li dir="ltr" style="text-decoration:none;">Street and House Number</li><li dir="ltr" style="text-decoration:none;">Apartment, Suite, etc. (if applicable)</li><li dir="ltr" style="text-decoration:none;">State/Province</li><li dir="ltr" style="text-decoration:none;">Postal/ZIP Code</li><li dir="ltr" style="text-decoration:none;">Contact Number</li></ul> Also, ensure that the name on the parcel matches the name on the mailbox at the new address.Once we receive the updated information, we will promptly arrange for your parcel to be reshipped. We appreciate your patience and cooperation in resolving any delivery issues. Your satisfaction is our top priority, and we&#x2019;re here to help ensure your package reaches you safely.

The local shipping carrier may attempt to deliver your order, however, in case they are unable to locate you based on the...

How can I ensure my parcel is sent to an alternate address in the event of a non-delivery?

Shipping

Where is my order / shipping confirmation?

How Can I Change or Cancel My Order After Placing It?

What should I do if I received the wrong item?

Why does my order show as canceled when I didn't request it?

When will I receive my order if I order today?

What should I do if the item is missing from my order?

What should I do if I receive a damaged product?

Where can I track my order?

Do I Need an Account to Order?

Orders

How long will shipping take to my country?

Do I have to pay Customs Fees?

What should I do if my delivery attempt failed?

I don't know where my package is. What should I do?

My order is not showing any tracking updates for days. What should I do?

Can you help me get my order before a specific date?

Import Fee Information for Turkish orders

What should I do if my order hasn’t arrived on time?

What if my order says it’s delivered, but I haven’t received it?

What material is your Jewelry made of?

When Will Vacier Restock Sold Out Items?

Do you offer custom packaging, gift boxes or gift cards?

How can I clean and take care of my Jewelry?

Can you customize or engrave my Jewelry?

Are your products Waterproof? Can they tarnish or break?

What color of the Jewelry is available?

I just had an issue with my product. Can I get it replaced?

Is it possible to make my own set of products?

Can I remove the dangling part/tag/extension chain from your chain bracelets?

Do pendants have "Vacier" on both sides?

Where can I find the detailed product description?

What is your Wallet made of?

General

What Are the Sizes of Vacier Cuffs and Rings?

How do I adjust my Vacier Jewelry?

How do I adjust my Vacier Ring?

How to adjust my Vacier Cuff?

How do I put on & adjust my Vacier Chain Bracelet?

How Do I Choose the Right Size for a Vacier Chain Bracelet?

What's the size of your Necklaces?

What is the Thickness/ Width of Vacier Jewelry?

What's the difference between the Unisize set and Minimal Unisize Set?

Can I create a couple’s set with Vacier rings?

Unisex Collection

What is the difference between Vacier’s Men’s and Women’s bracelet/necklace sizes?

What distinguishes Vacier’s Men’s and Women’s Square Chain designs?

Will Vacier release a white or rose gold Women's collection?

Are any pieces from the Women’s collection made of Silver 925?

What makes the Women’s collection unique if other Vacier products are unisex?

Are Vacier hoops/earrings sturdy enough to be kept in a purse?

How can I style Linear earrings for formal occasions?

Are Vacier hoops heavy?

Do Vacier earrings come with a pouch or box?

Is there a warranty for lost earrings?

Can Vacier’s Linear or Fluid Rings be worn by men?

Are Vacier Women's rings suitable for formal or casual occasions?

Where is the Vacier logo engraved on Women’s Rings, Cuffs, and Hoops?

Do Vacier Women’s Rings, Cuffs, and Hoops have a polished or brushed finish?

Are there sets available in the Women’s collection?

Can I mix items from the Women’s collection with the Men’s collection?

What Are the Sizes of Women's Rings?

What Are the Sizes of Women's Cuffs?

Women's Collection

Products and Sizes

What is your Return policy and how can I return my items?

What is your Exchange policy and how can I exchange my items?

How can I track my return and refund?

Returns, Refunds, and Exchanges

What payment options are available, and are they safe?

Do you offer Payment on Delivery?

Payments

Do you have a physical store? Where are you located?

Is your jewelry only for men?

Where do I enter my code to get the fourth item for free?

How to Get a Discount and What to Do If You Don’t Receive Your Code

What should I do if I emailed/messaged you several times, but still did not receive a response?

Other

How can I ensure my parcel is sent to an alternate address in the event of a non-delivery?Updated 9 months ago