How can I track my return and refund?Updated 10 months ago

You can request a refund within 14 days of receiving your item. To be eligible for a refund, please ensure the jewelry is in the same condition as when it was delivered and includes its original packaging.

Tracking Your Return

To monitor the status of your return, you’ll need the tracking number provided by your shipping carrier. This number generally consists of:

Format: Two letters followed by a series of numbers and ending with two letters (e.g., "RE123456789GB").

Tracking Your Return: You can enter this tracking number into a universal tracking website, such as parcelsapp.com, to get real-time updates on your return's whereabouts.

Processing Your Refund and Knowing The Status of Your Refund

Once your return is delivered at our warehouse, it may take up to 10 business days for the warehouse to correctly process and record your return. As soon as this is done, we will issue the refund to your account. The timeline for receiving your refund depends on the payment method used:

• Credit Card: Refunds are generally processed within 24 hours, though some banks may take an additional 3-5 business days. 

• PayPal: Refunds are usually issued instantly.

• Klarna, Afterpay, and other Buy Now, Pay Later Services: Your invoice will be adjusted accordingly within 1-2 business days after the refund is processed. Any future payments will be updated or canceled, and if you've already completed the full payment, the amount will be refunded directly to your payment method

  
  Important Notes
  

  • Refunds can only be allocated to the original form of payment used for the purchase.

  • Unfortunately, we cannot change the receiving account or card for the refund.

  • PayPal allows refunds up to 180 days from the initial payment.

  • For any inquiries about your refund status or additional assistance, please reach out to us at [email protected]. We’re here to guide you through every step of your refund experience!