You may return your purchase within 14 days of receiving it. Provided that the jewelry is in the same condition as you...

If you wish to return an item, you can do so within 14 days of receiving it.UK returns are sent back to our UK facility, while EU, non-EU (the Balkans, Africa, Asia) returns are sent to the Netherlands.You can start your return by either filling out the details in the <a href="https://vacier.com/pages/return" style="text-decoration:none;">Return Form</a>, or emailing us at support@vacier.com.When contacting us manually, please copy the layout below to easily provide us with the needed details:<ul><li style="font-family: Inter;">Email</li><li style="font-family: Inter;">Full Name</li><li style="font-family: Inter;">Order Number</li><li style="font-family: Inter;">Name of the item to be returned&#xA0;</li><li style="font-family: Inter;">Reason for the return</li><li style="font-family: Inter;">Are any item(s) defective or broken?</li><li style="font-family: Inter;">Have you read &amp; agreed to the <a href="https://vacier.com/policies/refund-policy" style="text-decoration:none;">Return Policy</a>?</li></ul>Once our team confirms your return and sends you the return instructions &#xA0;please follow these important instructions: <ol><li dir="ltr" style="font-family: Inter;">Mark the parcel clearly with your order number and your name.</li><li dir="ltr" style="font-family: Inter;">For a secure return, choose a tracked parcel service &#x2014;&#xA0;this is essential as we can&apos;t guarantee a refund for lost returns that can&apos;t be traced.</li><li dir="ltr" style="font-family: Inter;">Take a photo of the parcel and the shipping label, which will serve as proof in the event of any issues during the return.</li><li dir="ltr" style="font-family: Inter;">Once you have posted the item, send us the tracking number and the picture of the return label to allow us to monitor the return.</li><li dir="ltr" style="font-family: Inter;">For returns from outside the EU, fill in a customs declaration form, such as a CN22, and mark the item as &apos;returned goods&apos; to avoid additional charges.</li><li dir="ltr" style="font-family: Inter;">Be aware that our warehouse has a handling time of up to 10 business days once it&#x2019;s delivered to the facility. This may be extended due to holidays or increased workflow. Please note that once your return is delivered to our warehouse, it may take up to 10 business days for the return to be processed. &#xA0;Once this is completed, we will proceed with the refund or exchange as agreed upon. Rest assured, the automated process will be based on our prior email agreement. We are here to assist you throughout the return journey.</li></ol>

What is your Return policy and how can I return my items?

Exchanging your purchase for another item is free of charge. Please go to our Exchange Page to request an exchange...

If you wish to exchange an item, you can do so within 14 days of receiving it.Exchanging your item for another is free of charge, but we also offer an alternative to the traditional exchange process in case you have trouble or doubts about your current items. To begin, visit our&#xA0;<a href="https://vacier.com/pages/exchange" style="text-decoration:none;">Exchange Page</a>&#xA0;and complete the exchange request form. Please make sure you have read our Return policy for sending back the item for an exchange.&#xA0;<h3 dir="ltr" id="how-to-start-your-exchange"> How to Start Your Exchange</h3>Follow these steps to initiate your exchange:<ol><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 14px;">Visit the Exchange Page: Go to our Exchange Page and fill out the exchange request form.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 14px;">If you&#x2019;re emailing us directly, please make sure to include all of the details below: <ul style="font-family: initial; font-size: initial;"><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 14px;">Email Address</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 14px;">Full Name</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 14px;">Order Number</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 14px;">Name of the item to be exchanged</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 14px;">Reason for exchange (e.g., wrong size, defective item)</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 14px;">Are any items defective or broken?</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 14px;">Have you read and agreed to the&#xA0;<a href="https://vacier.com/policies/refund-policy" style="text-decoration:none;">Exchange Policy</a>?&#xA0;</li></ul></li></ol> Processing Your ExchangePlease note that once your returned items are delivered to our warehouse, it may take up to 10 business days for the return to be processed. As soon as this is completed, we&#x2019;ll ship your new item free of charge. Exchanging for a Different ValueUpgrading Your Exchange: If you wish to exchange your item for one of greater value, you will need to pay the difference. Once we confirm the value of the new item, we will send you an invoice for the additional amount. The invoice will be sent via email, and you can complete the payment using your preferred payment method.After the payment is processed, your new item will be shipped without any additional shipping costs.Downgrading Your Exchange: If you choose an item of lesser value, we will refund the difference automatically. Exchanging for a Different SizeIf you need to exchange your item for a different size, especially for our bracelets, you have the following options: Regular Size: 18 cm + 2 cm extension chainLonger Size: 20 cm + 2 cm extension chainShorter Size: 15 cm + 2 cm extension chain&#xA0; If you chose or received the wrong sized item, please don&#x2019;t hesitate to contact our support team. Need Assistance?Once we confirm the details of your exchange, we will ship your new item promptly with no extra shipping costs. Our team is committed to ensuring a smooth exchange process for you.For any questions or additional help regarding your exchange, please contact us at <a data-fr-linked="true" href="mailto:support@vacier.com">support@vacier.com</a>. We&#x2019;re here to make sure you find the perfect fit! <h3 dir="ltr" id="isPasted"> </h3><h3 dir="ltr" id> </h3>

What is your Exchange policy and how can I exchange my items?

You can check the status of your return using the tracking number that you should have received from the shipping...

You can request a refund within 14 days of receiving your item. To be eligible for a refund, please ensure the jewelry is in the same condition as when it was delivered and includes its original packaging. Tracking Your ReturnTo monitor the status of your return, you&#x2019;ll need the tracking number provided by your shipping carrier. This number generally consists of:Format:&#xA0;Two letters followed by a series of numbers and ending with two letters (e.g., &quot;RE123456789GB&quot;).Tracking Your Return:&#xA0;You can enter this tracking number into a universal tracking website, such as<a href="https://www.parcelsapp.com" style="text-decoration:none;">&#xA0;parcelsapp.com</a>, to get real-time updates on your return&apos;s whereabouts. <h4 dir="ltr" id="processing-your-refund-and-knowing-the-status-of-your-refund">Processing Your Refund and Knowing The Status of Your Refund</h4>Once your return is delivered at our warehouse, it may take up to 10 business days for the warehouse to correctly process and record your return. As soon as this is done, we will issue the refund to your account. The timeline for receiving your refund depends on the payment method used:<ul><li dir="ltr" style="text-decoration:none;">Credit Card: Refunds are generally processed within 24 hours, though some banks may take an additional 3-5 business days.&#xA0;</li><li dir="ltr" style="text-decoration:none;">PayPal: Refunds are usually issued instantly.</li><li dir="ltr" style="text-decoration:none;">Klarna, Afterpay, and other Buy Now, Pay Later Services:&#xA0;Your invoice will be adjusted accordingly within 1-2 business days after the refund is processed. Any future payments will be updated or canceled, and if you&apos;ve already completed the full payment, the amount will be refunded directly to your payment method Important Notes <ul><li dir="ltr" style="text-decoration:none;">Refunds can only be allocated to the original form of payment used for the purchase.</li><li dir="ltr" style="text-decoration:none;">Unfortunately, we cannot change the receiving account or card for the refund.</li><li dir="ltr" style="text-decoration:none;">PayPal allows refunds up to 180 days from the initial payment.</li><li style="font-size: 16px;">For any inquiries about your refund status or additional assistance, please reach out to us at support@vacier.com. We&#x2019;re here to guide you through every step of your refund experience!</li></ul> </li></ul>

How can I track my return and refund?

EU Help Center

All you need to know about the return policies and refund process.

Returns, Refunds, and Exchanges

Where is my order / shipping confirmation?

How Can I Change or Cancel My Order After Placing It?

What should I do if I received the wrong item?

Why does my order show as canceled when I didn't request it?

When will I receive my order if I order today?

What should I do if the item is missing from my order?

What should I do if I receive a damaged product?

Where can I track my order?

Do I Need an Account to Order?

Orders

How long will shipping take to my country?

Do I have to pay Customs Fees?

What should I do if my delivery attempt failed?

How can I ensure my parcel is sent to an alternate address in the event of a non-delivery?

I don't know where my package is. What should I do?

My order is not showing any tracking updates for days. What should I do?

Can you help me get my order before a specific date?

Import Fee Information for Turkish orders

What should I do if my order hasn’t arrived on time?

What if my order says it’s delivered, but I haven’t received it?

Shipping

What material is your Jewelry made of?

When Will Vacier Restock Sold Out Items?

Do you offer custom packaging, gift boxes or gift cards?

How can I clean and take care of my Jewelry?

Can you customize or engrave my Jewelry?

Are your products Waterproof? Can they tarnish or break?

What color of the Jewelry is available?

I just had an issue with my product. Can I get it replaced?

Is it possible to make my own set of products?

Can I remove the dangling part/tag/extension chain from your chain bracelets?

Do pendants have "Vacier" on both sides?

Where can I find the detailed product description?

What is your Wallet made of?

General

What Are the Sizes of Vacier Cuffs and Rings?

How do I adjust my Vacier Jewelry?

How do I adjust my Vacier Ring?

How to adjust my Vacier Cuff?

How do I put on & adjust my Vacier Chain Bracelet?

How Do I Choose the Right Size for a Vacier Chain Bracelet?

What's the size of your Necklaces?

What is the Thickness/ Width of Vacier Jewelry?

What's the difference between the Unisize set and Minimal Unisize Set?

Can I create a couple’s set with Vacier rings?

Unisex Collection

What is the difference between Vacier’s Men’s and Women’s bracelet/necklace sizes?

What distinguishes Vacier’s Men’s and Women’s Square Chain designs?

Will Vacier release a white or rose gold Women's collection?

Are any pieces from the Women’s collection made of Silver 925?

What makes the Women’s collection unique if other Vacier products are unisex?

Are Vacier hoops/earrings sturdy enough to be kept in a purse?

How can I style Linear earrings for formal occasions?

Are Vacier hoops heavy?

Do Vacier earrings come with a pouch or box?

Is there a warranty for lost earrings?

Can Vacier’s Linear or Fluid Rings be worn by men?

Are Vacier Women's rings suitable for formal or casual occasions?

Where is the Vacier logo engraved on Women’s Rings, Cuffs, and Hoops?

Do Vacier Women’s Rings, Cuffs, and Hoops have a polished or brushed finish?

Are there sets available in the Women’s collection?

Can I mix items from the Women’s collection with the Men’s collection?

What Are the Sizes of Women's Rings?

What Are the Sizes of Women's Cuffs?

Women's Collection

Products and Sizes

What payment options are available, and are they safe?

Do you offer Payment on Delivery?

Payments

Do you have a physical store? Where are you located?

Is your jewelry only for men?

Where do I enter my code to get the fourth item for free?

How to Get a Discount and What to Do If You Don’t Receive Your Code

What should I do if I emailed/messaged you several times, but still did not receive a response?

Other