What is your Return policy and how can I return my items?Updated 4 months ago
If you wish to return an item, you can do so within 14 days of receiving it.
UK returns are sent back to our UK facility, while EU, non-EU (the Balkans, Africa, Asia) returns are sent to the Netherlands.
You can start your return by either filling out the details in the Return Form, or emailing us at [email protected].
When contacting us manually, please copy the layout below to easily provide us with the needed details:
Email
Full Name
Order Number
Name of the item to be returned
Reason for the return
Are any item(s) defective or broken?
Have you read & agreed to the Return Policy?
Depending on your location, our Support Team will provide you with the return instructions, either with or without a return shipping label.
Once you receive the instructions, please follow the steps below:
1. Ensure the parcel is clearly marked with your order number and full name.
2. If we have not provided a return label, please use a tracked shipping service. This is essential, as we cannot guarantee a refund for returns that are lost in transit and cannot be traced.
3. Take a photo of the parcel and the shipping label before dispatch. This will serve as proof in the event of any issues during transit.
4. Once the parcel has been shipped, please confirm the tracking number along with the photo of the return label so we can monitor the return shipment.
For returns sent from outside the EU, please complete a customs declaration form (such as CN22) and mark the contents as "returned goods" to avoid additional customs charges.
Kindly note that our warehouse requires up to 10 business days to process returns once they have been delivered. Processing times may be longer during holiday periods or times of increased workload. Once your return is delivered to our warehouse, it may take up to 10 business days for the return to be processed.
Once processing is complete, we will proceed with the refund or exchange as previously agreed. Rest assured that the return will be handled according to the arrangements confirmed in our prior correspondence.
Should you have any questions, we are here to assist you throughout the return process.