EU Help Center

<div data-block="true" data-editor="37ri8" data-offset-key="5o68s-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div id="isPasted">At this time, we offer&#xA0;<a href="https://vacier.com/products/vacier-gift-box-and-cloth?_pos=1&amp;_sid=ff7b6feac&amp;_ss=r" style="text-decoration:none;">Gift Boxes</a>&#xA0;as a unique way to gift or store Vacier jewelry or accessories. The box can hold between 2-6 pieces of jewelry, and/or the Vacier Wallet. It features a textured matte surface with a unique pattern inspired by the movement of water, and the Vacier logo embossed on the top. Crafted from durable, eco-conscious materials, the Gift Box adds an elegant touch to your purchase. The Gift Box can be purchased, but it also comes for free if you order any of our 925 Sterling Silver jewelry pieces.&#xA0; </div></div>

At this time, we do not offer alternative packaging or gift boxes with gift cards. Our decision is based on our commitment...

Do you offer custom packaging, gift boxes or gift cards?

Products and Sizes

General

Where is my order / shipping confirmation?

How Can I Change or Cancel My Order After Placing It?

What should I do if I received the wrong item?

Why does my order show as canceled when I didn't request it?

When will I receive my order if I order today?

What should I do if the item is missing from my order?

What should I do if I receive a damaged product?

Where can I track my order?

Do I Need an Account to Order?

Orders

How long will shipping take to my country?

Do I have to pay Customs Fees?

What should I do if my delivery attempt failed?

How can I ensure my parcel is sent to an alternate address in the event of a non-delivery?

I don't know where my package is. What should I do?

My order is not showing any tracking updates for days. What should I do?

Can you help me get my order before a specific date?

Import Fee Information for Turkish orders

What should I do if my order hasn’t arrived on time?

What if my order says it’s delivered, but I haven’t received it?

Shipping

What material is your Jewelry made of?

When Will Vacier Restock Sold Out Items?

How can I clean and take care of my Jewelry?

Can you customize or engrave my Jewelry?

Are your products Waterproof? Can they tarnish or break?

What color of the Jewelry is available?

I just had an issue with my product. Can I get it replaced?

Is it possible to make my own set of products?

Can I remove the dangling part/tag/extension chain from your chain bracelets?

Do pendants have "Vacier" on both sides?

Where can I find the detailed product description?

What is your Wallet made of?

What Are the Sizes of Vacier Cuffs and Rings?

How do I adjust my Vacier Jewelry?

How do I adjust my Vacier Ring?

How to adjust my Vacier Cuff?

How do I put on & adjust my Vacier Chain Bracelet?

How Do I Choose the Right Size for a Vacier Chain Bracelet?

What's the size of your Necklaces?

What is the Thickness/ Width of Vacier Jewelry?

What's the difference between the Unisize set and Minimal Unisize Set?

Can I create a couple’s set with Vacier rings?

Unisex Collection

What is the difference between Vacier’s Men’s and Women’s bracelet/necklace sizes?

What distinguishes Vacier’s Men’s and Women’s Square Chain designs?

Will Vacier release a white or rose gold Women's collection?

Are any pieces from the Women’s collection made of Silver 925?

What makes the Women’s collection unique if other Vacier products are unisex?

Are Vacier hoops/earrings sturdy enough to be kept in a purse?

How can I style Linear earrings for formal occasions?

Are Vacier hoops heavy?

Do Vacier earrings come with a pouch or box?

Is there a warranty for lost earrings?

Can Vacier’s Linear or Fluid Rings be worn by men?

Are Vacier Women's rings suitable for formal or casual occasions?

Where is the Vacier logo engraved on Women’s Rings, Cuffs, and Hoops?

Do Vacier Women’s Rings, Cuffs, and Hoops have a polished or brushed finish?

Are there sets available in the Women’s collection?

Can I mix items from the Women’s collection with the Men’s collection?

What Are the Sizes of Women's Rings?

What Are the Sizes of Women's Cuffs?

Women's Collection

What is your Return policy and how can I return my items?

What is your Exchange policy and how can I exchange my items?

How can I track my return and refund?

Returns, Refunds, and Exchanges

What payment options are available, and are they safe?

Do you offer Payment on Delivery?

Payments

Do you have a physical store? Where are you located?

Is your jewelry only for men?

Where do I enter my code to get the fourth item for free?

How to Get a Discount and What to Do If You Don’t Receive Your Code

What should I do if I emailed/messaged you several times, but still did not receive a response?

Other

Do you offer custom packaging, gift boxes or gift cards?Updated 8 months ago